Solutions

Help Desk

When a network system or device isn’t working properly, your people are not able to do their work or deliver services to your customers. We understand and provide you with immediate access to a technical support team to get the issues resolved. Our staff consists of professional and knowledgeable technicians who are standing by to resolve issues in a timely manner, the first time. Tickets may be opened for support requests via phone, email or through online portal.

Our Help Desk Components:

  • Unlimited Remote Support
  • 24/7 Network Monitoring
  • Server and network maintenance and support
  • Onsite support
  • Antivirus & Malware Protection
  • Web Security Management
  • BDR Monitoring and Management

Knowledge is power. We maintain an extensive library of documentation regarding each client and network environment. Technicians have access to the vital information they need to make decisions and solve problems without having to do extensive research.