The Value of RMM

February 10, 2020
The Value of RMM

4 Ways Remote Monitoring and Management Ensures your Technology Assets are Protected

RMM stands for remote monitoring and management. This allows your IT provider to deliver better and quicker service, while greatly reducing any potential for downtime or disruptions to your operations.

Here are the top 4 ways that RMM ensures your technology assets are protected:

1. Proactive Support

With the right RMM, you can address potential issues before they become a problem and have the ability to monitor your businesses’ devices, applications, and systems continuously.

RMM tools can resolve many common issues proactively before they actually affect your network. This promotes a more secure environment and allows for automated software patching of devices and applications.

RMM allows for proactive solutions in your business and the ability to do real-time monitoring. Allowing all of your technology assets (devices, networks) to run smoothly 24/7/365.

2. Rapid Response

It is important when a particular issue or scenario arises that your MSP provider is available to put out the fire. With the right RMM tool, your focus can stay on what is important to your business while your provider gives it the focused attention necessary to minimize any disruption.

RMM that enables remote support of any device, from any location, within moments is extremely important if you want to have peace of mind around the technology in your organization. Look into providers that don’t need to be onsite to fix issues or errors.

RMM gives the ability to run scripts and execute tasks, even after business hours if necessary to avoid disruption. Along with automated remediation capabilities, and the ability to program a system to automatically fix commonly encountered issues with zero interruption to anyone in your business.

3. Actionable Insight

RMM tools allow for actionable insights into your business. Technology isn’t only an asset, it’s a major investment for your organization. RMM tools arm your business with the insights you need on how these assets are performing and empowering you to make fact-based decisions to optimize your technology investments.

The right RMM tool allows for the visibility of your IT assets and can capture everything from hardware to software to license information while tracking daily system changes. A detailed report can then be generated to help identify what devices are having the most issues or aren’t up to date with security patches or are coming out of warranty. The goal is to give you the information you need to make informed business decisions supported by data.

4. World-Class Security

It’s more important than ever to protect your IT infrastructure and the devices you use to run your business. RMM has built-in comprehensive security measures at every point.

RMM also has security controls and privacy mode that can be enabled to prevent unauthorized access to devices. You can even install privacy mode, where the user must grant permission before their device is accessed by a technician for remote support.

If you would like to learn more about how to get started and proactively managing your business and its technology today, you can reach out at the link below!

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